If you have a pre-printed prepaid return label (normally attached to a UPS bag) to return a package to us you can either:

  • Arrange a UPS collection using the telephone from your home or office by calling UPS on 0845 787 7877.
    Select the option to arrange a collection and then if asked the option for a ‘pre-paid return label’.
  • Take your package to a UPS Access Point that offers UPS Return service and avoid having to wait in. These are situated in local retailers throughout the UK. You can find the nearest UPS location by clicking here