We offer a firmware upgrade service which can be ordered here
This page is for users that would like to update the firmware on IsatPhone 2.
DO NOT PROCEED
UNTIL IDENTIFYING THE MODEL YOU HAVE.
HOW TO IDENTIFY YOUR ISATPHONE 2 HANDSET
IsatPhone 2 Model 2.1
Under the battery:
IsatPhone 2
Under the battery:
Firmware version 02.00.03 supersedes the firmware version 02.00.01 that was released in April 2017.
This is a mandatory firmware upgrade for handsets that haven’t been upgraded on firmware version 02.00.01 – the features introduced by the firmware are critical for the functionality of the GSPS service including the network and the IsatPhone 2 handset.
Handsets that have upgraded to firmware version 02.00.01 this is a recommended firmware upgrade that provide bug fixes for user interface only
To check you have the latest version on your IsatPhone 2, go to Menu > Settings > About > Firmware version.
Pre-requisites for installation
In order to upgrade the handset’s firmware you must have a PC running Windows 10, Windows 8, Windows 7, Windows Vista or XP.
Recommendations for installation
Please follow the steps below in sequence.
STEP ONE
USB Drivers
Please note, you will need to install the USB drivers first before connecting the handset to your PC.
If you do not do this, Windows will try to use another driver that is not compatible and therefore, it will not work.
Driver installation is a 3 step process
- Download drivers
- Unzip drivers
- Install drivers
USB Drivers are compatible with Windows XP, Windows Vista, Windows 7, 8 and 10.
This page is for users that would like to update the firmware on IsatPhone 2.
DO NOT PROCEED
UNTIL IDENTIFYING THE MODEL YOU HAVE.
HOW TO IDENTIFY YOUR ISATPHONE 2 HANDSET
(For Windows 7, USB 3.0 is not supported.)
All three steps are detailed in the instruction guide.
» Download IsatPhone 2 USB drivers
STEP TWO
Please follow the instructions available for PDF download below.
Download the below PDF, it contains instructions on how to upgrade the firmware version on the IsatPhone 2
STEP THREE
Firmware version 02.00.03 supersedes the firmware version 02.00.01
Firmware Upgrade Tool
From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation.
You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.
» Download IsatPhone 2 Firmware Upgrade Tool
STEP FOUR
Download from the link below and follow instructions